At “I Mobile Care,” we are committed to safeguarding the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and protect your information when you visit our shop or interact with our services.

1. Information We Collect

• Personal Information: When you visit our shop for repair services, we may collect personal information such as your name, contact number, and email address to communicate with you regarding your service.
• Device Information: In the course of diagnosing and repairing your mobile device, we may access basic device information such as the model, software version, and repair history. However, we do not access your personal data stored on the device, such as contacts, messages, photos, or any other sensitive data.

2. How We Use Your Information

• Service Communication: We use your contact information to provide updates on your repair status, inform you when your device is ready for pickup, and address any queries you may have.
• Improvement of Services: We may use anonymized data to improve our services and repair processes.

3. Data Protection Measures

• Confidential Handling: Our staff is trained to handle your device and personal information with the utmost confidentiality. We take strict precautions to ensure that no personal data on your device is accessed or altered during the repair process.
• Secure Storage: Any personal information collected, such as your contact details, is securely stored and only accessible to authorized personnel. We do not share your information with third parties without your consent, except as required by law.

4. Your Responsibilities

• Data Backup: We strongly recommend that you back up your data and, if possible, perform a factory reset on your device before bringing it in for repair. This helps protect your personal information and ensures that your data is safe.
• Personal Information: If your device contains sensitive information, please inform our staff so we can take additional precautions to protect your data during the repair process.

5. Your Rights

• Access and Correction: You have the right to access and correct any personal information we hold about you. If you believe any of your information is incorrect or incomplete, please contact us, and we will promptly update it.
• Data Deletion: You may request the deletion of your personal information from our records once your service is complete.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

I Mobile Care
I MOBILE CARE, NIKETAN COMPLEX, NB Rd, opposite ASTHA DIGITAL, Mahabhairab, Tezpur, 784001
Phone: 086389 32505
Email: imobilecare04@gmail.com